Need to check the status of your housing application?
The moment you submit your housing application, it’s like opening a door to possibilities. But waiting for updates after applying can leave you with a lot of questions. Is your application being reviewed? What stage is it at? You might not have control over how quickly things move, but knowing where your application stands can bring some peace of mind. It lets you plan, gives you something to look forward to, and keeps you in the loop.
It’s easier than you think to get the information you need. In this blog, we’ll show you how to check the status of your housing application in just three quick steps (pictures included!).
Check the Status of Your Housing Application in 3 Simple Steps
Are you waiting to hear back about your housing application? The City of Cape Town makes it easy to check your status online. Here’s a step-by-step guide to help you through the process.
Step 1: Access the Housing Portal
Begin by visiting the City of Cape Town’s housing portal. Once there:
- Enter your ID number.
- Fill in the captcha code to verify you’re not a robot.
- Click the Next button to proceed.
Step 2: Verify Your Identity with an OTP
If your ID is recognised in the housing database:
- You will receive a One-Time Pin (OTP) via SMS on the cellphone number you used during registration.
- Enter the OTP in the designated box.
Important: If your cell phone number has changed, you’ll need to update your contact information before continuing. Visit your nearest City-run housing office or call the housing hotline at 021 444 0333 for assistance.
Step 3: View and Update Your Details
After successfully entering your OTP:
- The system will display the information the City has on record for you.
- You can now check the status of your application.
- If necessary, update your details on the portal.
- Once you’ve made any necessary changes, click the Submit button to confirm.
Can you explain the different housing application status codes?
The table below explains the meaning of your housing allocation status codes.
| Status Code | Status Description | Status Type Description |
| 1 | Verified | Received |
| 2 | Submitted to PHB for Approval | In Process |
| 3 | Selected for Approval | In Process |
| A | Approved | Approved |
| C1 | Verified and send for Searches | Received |
| C2 | Verified and passed Searches | In Process |
| IM | Imported | Construction Completed |
| RS | Applicant Reset | Registered |
| S1 | Declined – PHB Budget Spend | Declined |
| S10 | Duplicate ID | Declined |
| S11 | Invalid ID | Declined |
| S13 | Invalid Spouse ID | Declined |
| S14 | Failed deeds search | Declined |
| S15 | Failed National Database search | Declined |
| S2 | Declined – Not a Citizen | Declined |
| S3 | Declined – Single | Declined |
| S4 | Declined – Combined Salary too High | Declined |
| S5 | Declined – Procedurally incorrect | Declined |
| S6 | PHB Declined | Declined |
| S7 | Withdrawn by Applicant | Declined |
| S8 | Failed searches | Decline – In process |
| S9 | Duplicate Property | Declined |
| U1 | Received and send for initial Searches | Received |
| U2 | Received and passed initial Searches | Received |
| S17 | Application on Hold | Declined |
| S20 | Suspended | Declined |
| S18 | Applicant not 21 years old | Declined |
| S99 | Unknown Status | Declined |
| S21 | Approval Revoked at NHDB | Declined |
| S31 | Failed Searches Confirmed | Declined |
| S30 | Override Request | Decline – In process |
| S19 | Applicant not 18 years old | Declined |
| A1 | Beneficiary Processing on hold | Approved |
| A2 | Approved – Subsidy recovered by SIU | Approved |
| 2A | Validated but on Hold | In Process |
| 32 | Project transferred to cross border department | Locked |
| A3 | Approved – Not Allocated | Approved |
| S32 | Declined – Applicant Deceased | Declined |
| 33 | Applicant transferred to National Housing Needs Register | Locked |
More Information
If you live outside the Western Cape, you can call the Housing Hotline at 0800 146 873 or email info@dhs.gov.za for assistance.
Here’s a list of municipality phone numbers for help with your application:
- Gauteng: 011 355 4000
- Western Cape: 079 769 1207 (Please Call Me)
- Eastern Cape: 043 711 9901/2/3
- KwaZulu-Natal: 033 392 6400 or 033 336 5300
- North West: 018 388 5403
- Limpopo: 015 284 5000
- Northern Cape: 053 830 9422
- Free State: 051 405 3883
- Mpumalanga: 013 766 6087
RELATED POST: Social Housing in Cape Town: How to Apply
Final word
A safe place to call home can change everything. Social housing can be that change, and if you’ve applied, you’re probably eager to know what’s happening. Waiting can bring questions, and it’s only natural to want answers when a stable home is on the line.
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Author: Editorial Team
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